Fundamentals Organizational Communication †Myassignmenthelp.Com

Question: Discuss About The Fundamentals Organizational Communication? Answer: Introduction The given scenario is clearly projecting a miscommunication between two employees. The miscommunication hampered the organizational communication. The organizational communication is mostly verbal. The style and model of organizational communication largely based on the culture of the society. In an organization, employees from different organization meet each other hence, the communication varies (Shockley-Zalabak 2014). The disadvantage of diversity of communication in organization is as the employees come from different cultural background so the mode of communication changes during verbal interaction. Some cultures patronize high context communication some follow low context communication. High context communication uses jargons; information is not explicit so there are some messages remain unsaid (Ward et al. 2016). On the other hand, low context communication information is stated clearly. In the given situation, Kelly is from Chicago based company United Technologies and Henry is also from the same company but he deals with customer servicing in Indonesia. In order to speed up the task Henry was asked by Kelly to train all the service representatives in a very short term. Henry stated the challenge the operation may face is the weather condition. It was witnessed that the only 65% work is done but Kelly being a superior to Henry who operates from Chicago became offended regarding progress of the work. Key Challanges The communication challenge is faced by both the employees is place. The operational place is different for Kelly and Henry. To improve the service of the company employee training is essential. Kelly was not aware of the fact that the city where is looking after the customer servicing the city face problems during monsoon. The second challenge is time; the time schedule is too short to train all the employees (Celuch and Cecil 2014). The communication gap impedes them to comprehend each others challenge. The 65% of work was done in a pick season, which results the loss of productivity of an organization. The communication, which happened between them over phone, was ineffective because none of them understood urgency of time and the challenge of the work (Peltokorpi 2015). Another problem was that Kelly did not pay attention what Henry tried to alert her during the climate condition in monsoon. Mitigation of Problems The miscommunication can be avoided through face-to-face communication. According to Media Richness Theory, the face-to-face communication is considered as the most efficient communication. With the help of technology, people can perform face-to-face communication to reduce the confusion. To perform a 93% successful communication face to face communication helps to understand two individual as the verbal communication is performed and one can see other`s body language (Lundgren, F.E.R.E. and McMakin 2013). Even is the communication is high context but the body language helps to understand the unsaid messages and decode the delivered messages. In face-to-face communication disagreement or any matter, which is the matter of concerned, can be settled. Here, in the given situation, Henry should choose video call instead of phone call then the challenges can be understood and an alternate way can be considered. Instant feedback is important in some cases and here it was essential if the c onversation is performed over video call then a negotiation of time can be done in order train all the employees working on customer servicing. In order to perform an operational task in an organization one has to be patient and understanding. Here Kelly did not consider the fact that their service may face some external challenge, which may hamper the productivity of the organization (Hkonsson et al. 2016). In terms of overcoming that, Henry should present the problem precisely by sending some pictures regarding the problems, which may help to understand the actual problem. Conclusion To perform a good organizational operation the Media Richness Theory is most appropriate to carry out a healthy communication among the employees. It has six level in terms of effectiveness on communication. The most effective level is face-to-face communication, then Video conferencing, phone calls, two-way radio, letters or e-mails, bulk mails or posters (Shockley-Zalabak 2014). This model of communication is appropriate for a business organization to remove the ambiguity of messages and reduce the barriers of communication. This model of communication also includes the feedback of the employees, which helps to build an effective employee relationship among the employees. References Celuch, K. and Cecil, A., 2014. Communication challenges with taking an organization global: a case study featuring meeting professionals international (MPI).- ? , (2), pp.22-36. Hkonsson, D.D., Obel, B., Eskildsen, J.K. and Burton, R.M., 2016. On cooperative behavior in distributed teams: the influence of organizational design, media richness, social interaction, and interaction adaptation.Frontiers in psychology,7. Kramer, M.W., 2014.Managing uncertainty in organizational communication. Management. Lundgren, F.E.R.E. and McMakin, A.H., 2013. Face-to-face communication.Risk communication: A handbook for communicating environmental, safety, and health risks, p.191e205. Peltokorpi, V., 2015. Corporate language proficiency and reverse knowledge transfer in multinational corporations: Interactive effects of communication media richness and commitment to headquarters.Journal of International Management,21(1), pp.49-62. Shockley-Zalabak, P., 2014.Fundamentals of organizational communication. Pearson. Ward, A.K., Ravlin, E.C., Klaas, B.S., Ployhart, R.E. and Buchan, N.R., 2016. When do high-context communicators speak up? Exploring contextual communication orientation and employee voice.Journal of Applied Psychology,101(10), p.1498.